Business Design
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CEOs Are From Mars...
by Alma Derricks | [12 comments]
With a creative background and an M.B.A., I’ve been a professional half-breed over the past 20 years. What I’ve learned is that the antagonism, hostility and resentment often felt on both sides of the equation is the outgrowth of a basic failure to understand what makes the other side tick. more...
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Change Architecture: Bringing IA to the Business Domain
by Bob Goodman | [11 comments]
As information architects, we are not just architecting information; we are using information to architect change. Bob Goodman shows us how we can use business and management techniques to help us be more effective agents of change. more...
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Designing Customer-Centered Organizations
by John Zapolski and Jared Braiterman | [4 comments]
Even with the present downturn in the economy, more companies, from new media to established banks, have larger usability and design teams than ever before. Should we be content that we have come so far? more...
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Enterprise IA Methodologies:
by James Robertson | [12 comments]
Information architects working within enterprises are confronted by unique challenges, relating to organisational culture, business processes, and internal politics. James Robertson pulls the strands of situational spaghetti to get to the root of the project. more...
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Leading from Within
by B Janish | [4 comments]
While there are IAs fortunate enough to work in companies that wholeheartedly embrace user-centered design, there are many more whose biggest challenge isn't the work itself; it's finding the opportunity to do the work, at the right time, in a meaningful way. more...
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Searching for the center of design
by Jess McMullin | [9 comments]
Design is driven by many considerations. But on each project I’ve worked on, there seems to be a consistent center — a driver that determines priorities, direction, and the metrics used to measure success. more...
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The Evolving Homepage: The Growth of Three Booksellers
by Victor Lombardi | [9 comments]
What lessons have we learned about how design improves the interface between customers and companies? Perhaps we can start by asking how websites have actually changed over time, and from that we can learn how websites should change in the future. more...
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Value-Driven Intranet Design
by Shiv Singh | [3 comments]
Within most corporations, taking ownership of an intranet is an unglamorous, exhausting, and thankless job for a new intranet manager. But if approached with the same rigor, discipline, and focus as any other business initiative, the task can quickly become much simpler. more...
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We Tried To Warn You, Part 1
by Peter Jones | [15 comments]
Some failure allows complex organizations to learn and grow; others can be catastrophic. Peter Jones explores
how, as designers, we have a
responsibility to detect and assess
the potential for large-scale failure.
How can we help stop the train? more... -
We Tried To Warn You, Part 2
by Peter Jones | [8 comments]
Some failure allows organizations to learn and grow; others times it can be catastrophic. In Part 2 of his series, Peter Jones explores timing dynamics of large projects and alternatives to the framing of UX roles and organizations today. more...
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What's Your Idea of a Mental Model?
by Scott McDaniel | [14 comments]
We need a way to document and express mental models that is as simple and robust as personas for user profiles and scenarios for tasks. By laying out users' current mental models and a target mental model, we can clarify our thinking and communication about the user interface’s objects, metaphors, and interaction. more...