Boxes And Arrows : The Design Behind the Design

Colleen Jones

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For a decade, Colleen has created successful interactive experiences and communications in industries such as health, telecommunications, and retail as well as for brands such as The Home Depot, CDC, Cingular Wireless, AutoTrader, Boston Scientific and more. Colleen enjoys distilling complex considerations into a simple interactive experience for web sites, IVRs, kiosks, and other channels. With an M.A. in tech comm, she draws on academic knowledge and practical experience to deliver optimal results.

Comments made by Colleen Jones

• I love the references to rhetoric here. Clasically, <i>ethos… [0 points]
• Reading this article was a pleasure. It raises substantive … [1 points]
• Nice article! The point about personas are not just document… [2 points]
• Thanks for a useful article. Risk management is an interesti… [1 points]