Mickey Moran — Fri, 26 Jan 2007 14:52:47 GMT

I have to go with Adam on this one. I may sound negative but there are a few points I’d like to bring up:

1. It has been my unfortunate experience that when you do get access to the right people, half of the time they don’t pay attention to the details of what is being presented. It’s a case of “Just get it done, spare me the details, but don’t make any decisions until you go through me.” Makes me wonder what the initial proposal to bring in Usability Experts was like? Did someone say “Oh that sounds cool, let’s get a couple of them in here and check it out.” If so, what are they saying now? “Wireframes, functionality, user experience testing? Sheesh! I thought they were just going to tell us where to put the buttons?”

2. That’s QA’s job. That’s the Developer’s job. That’s the Designer’s job. That’s the Janitor’s job…politics, politics, politics. When your mom is Creative Services and your dad is Technology…there’s a lot of sibling rivalry to deal with. It’s almost like being the kid who is trying to convince the other kids to clean their rooms before they go outside.

3. Documentation. Research. They should warn people in these new Usability certification programs; those are two words Techs and Execs don’t like. I wonder if they have a course in “Usability Presentations using Hand Puppets”?

Boxes and Arrows: Comments by Mickey Moran