desiree mccrorey — Fri, 26 Jan 2007 14:52:47 GMT

Wonderful read; quite thought-provoking. Thanks! :D

Since I am currently working for an online search engine that focuses on healthcare, I am particularly interested in user search modes.

After reading the article, I’ve started to ponder not only those 4 modes listed, but also how and when users transition from one mode to another; what’s their likely start mode, end mode, etc.

Given my current job focus, there’s a good chance many of our users start in a fragile ‘triple A’ psychological state; afraid, angry, anxious. So I expect, for those users, they may have a better overall experience if they choose to start the mode you defined as ‘known-item’.

Boxes and Arrows: Comments by desiree mccrorey