http://www.boxesandarrows.com/person/812 Fri, 04 May 2007 13:20:23 GMT Comments by Mike Murphy <p>Iain, Very nice article. I work in the Process Improvement arena, specifically with <span class="caps">CMMI</span>, and capturing measures and managing to them is integral to achieving high level certifications. Measuring the improvement of websites, and proving it, can be tricky. Your spreadsheets provide a simple and understandable way of showing this.</p> <p>How many people do you interview (ie. is there a magic number), and is it important that the same people be interviewed throughout the process?</p> http://www.boxesandarrows.com/view/measuring-the#content_7398 http://www.boxesandarrows.com/view/measuring-the#content_7398 Fri, 04 May 2007 13:20:23 GMT Mike Murphy