http://www.boxesandarrows.com/person/804 Fri, 26 Jan 2007 14:52:42 GMT Comments by Billie Mandel <p>I&#8217;m convinced that <span class="caps">EIA</span> skills are the ingredient most often needed by IAs to make sure the &#8220;usable&#8221; systems we work on are actually *used*. Can&#8217;t wait to have more discussion.</p> http://www.boxesandarrows.com/idea/view/2810#content_2823 http://www.boxesandarrows.com/idea/view/2810#content_2823 Fri, 26 Jan 2007 14:52:42 GMT Billie Mandel