Boxes and Arrows: Comments by adam dole

adam dole — Tue, 17 Mar 2009 21:01:22 GMT

I think that more people should become comfortable with different research techniques, because whether people want to admit it or not, everyone is a researcher to one extent or another. And how great it would be if non-researchers got what the rest of us actually do!

adam dole — Mon, 13 Apr 2009 17:16:36 GMT

Lateral thinking is a key contributor to breakthrough innovations. Bryan, I am very interested to learn more about your perspective on the relationship between hostage negotiations and design research.

adam dole — Tue, 17 Nov 2009 22:58:59 GMT

Great article! I appreciate that it addresses the importance of the human element, not just as it applies to a product or service, but rather how it applies to understanding what truly makes people tick. As we see more and more products and services becoming commodities, the focus has to be on the people. Great product and service experiences should feel like a satisfying conversation. Understanding the fundamental principles that give people the feeling of a satisfying conversation, both on the consumer side and arguably more importantly, with the front-line employees who are delivering a service, is emerging as a key focus area for all industries. Companies will need to take this stuff seriously and create a sense of urgency around these issues if they expect to not only compete, but survive. Nice work Bryan and Demetrius!