Boxes and Arrows: Comments by todd moy

todd moy — Sat, 15 Mar 2008 01:45:24 GMT

Another good facet to explore is whether there is a tangible benefit with companies that cite UCD processes—and those who don’t. Is there a correlation? Jared Spool would argue that there isn’t, which I tend to agree with. http://www.howardesign.com/exp/ixd/index.php?post=13964

todd moy — Sat, 15 Mar 2008 01:56:59 GMT

I would be interested in seeing how documentation can grow beyond just being a separate document that’s often disjointed from the application itself.

More specifically, I’d like to know how things like Darwin Information Typing Architecture (DITA) can help us UX designers more tightly integrate “help” into the UI—beyond the “Help” menu item. Any thoughts on how to develop a “help” architecture are much appreciated.

todd moy — Tue, 18 Mar 2008 20:59:02 GMT

There really wasn’t too much additional effort to do it. Basically, we started with relatively featured personas but realized that some of their characteristics were more volatile than others, depending on the situation. We set up basic guidelines for abstracting these pieces out into “clothing.”

The real goal, though, was to make sure that the corporation wasn’t reconceptualizing its users for each project.