Kirsten Robinson — Tue, 02 Dec 2008 15:31:12 GMT

Mary,

I don’t know about all countries outside the U.S., but I did run into this problem working with remote usability participants in Germany. Apparently compensating them (even the small amounts for a usability study, and even in non-cash equivalents) would lead to complicated tax issues, so we were unable to do it. We finally determined that it would be OK to send each participant a Christmas gift (our study was in the fall) of the new software release that they had helped test.

—Kirsten

Boxes and Arrows: Comments by Kirsten Robinson