http://www.boxesandarrows.com/person/1748 Wed, 06 Feb 2008 19:49:12 GMT Comments by Helga Letowt-Vorbek <p>Completely agree with you, as a small usability company I paid for Nielsen report to be able to extract some key research and actual return ratios for my clients. Nielsen did not come through and the research was not at all what I expected and could not be used. However thanks for the “Return on Investment for Usable User-Centered Design: Examples and Statistics” [PDF] as it is perfect in giving key ratios that I required. Thanks</p> http://www.boxesandarrows.com/view/report_review_nielsen_norman_groups_usability_return_on_investment#content_15664 http://www.boxesandarrows.com/view/report_review_nielsen_norman_groups_usability_return_on_investment#content_15664 Wed, 06 Feb 2008 19:49:12 GMT Helga Letowt-Vorbek