Modern Man — Fri, 26 Jan 2007 14:53:38 GMT

I’ve always believed that good acting and good customer relations (a fine line between them indeed) is based more in self awareness, rather than the dissolution of identity. Because at the end of the day, I take the more outward directed actors (Nicholson, Olivier) over the internalized “method” actors (DeNiro). Only after you’ve defined who you are and your boundaries between can you nbecome attuned to those qualities in others. Customers don’t want you to “become” them. They want to see something new and exciting both from products and sales people. The concept is interested, but ultimately, in my humble estimation, flawed…

In the meantime, check this out.

Boxes and Arrows: Comments by Modern Man