Boxes and Arrows: Comments by Rajesh Rangarajan

Rajesh Rangarajan — Tue, 20 Mar 2007 11:01:12 GMT

Hi Fred. It is an excellent article. I have a query. While you have include a quanitative aspect to a rather qualitative analyis,it would still perceived to be subjective by sceptics. In your opinion, based on your experience, how many experts should be performing this analysis to reduce the subjective element?

Rajesh Rangarajan — Wed, 11 Apr 2007 04:20:50 GMT

Hi Jeff and Chris,

I think its a great article. I belief that a UX specialist should look beyond the experience with the interface. This means that for a customer the expereince is with a brand/product/services. this is typical what the product manager controls. Hence I see the over lap between the UX specialist and the product. There is one area which I think which will be of differance between the Product Manager and the UX specilist. The product manager wil certainly be responsible for the p&L of the product. I am not sure whether the UX specialist carries p&L as aprt of his role.This will get addressed only when organizations start embracing the fact that UX has an impact on RoI hence p&L.Your views

Rajesh Rangarajan — Mon, 26 Mar 2007 02:13:43 GMT

Hi Jorge,

Excellent article.

Rajesh Rangarajan — Sun, 15 Apr 2007 17:17:30 GMT

Rohan, I agree with you.It is not just a url or just design changes. What we have create is a whole new experience which is radically diffreant from the exisiting matter of fact, transactional, mundae and unwanted information put inot one repository and titled as intranet. In most copamies the adoption is largely due to lack of choices or because it is a service pushed to employees.

Rajesh Rangarajan — Sun, 15 Jul 2007 21:42:10 GMT

I think it is a good article to bring in more objectivity to a rather subjective one. But I have a question, under what situation will you have the constraint ’ Quality’ as the most flexible element especially in consumer facing projects? Would any body want to compromise on Quality or atleast will they state it explicitly? If this hypothesis is right, then it leaves us with just 2 constraints…. time and cost

Rajesh Rangarajan — Sun, 15 Jul 2007 23:55:45 GMT

Excellent response. Thanks for the insight

Rajesh Rangarajan — Sun, 19 Aug 2007 04:19:50 GMT

Thanks for the review. I really liked the part where you had mentioned that Scott didn’t summarize at the end of book. How is it possible to give a formula for innovation?

Innovation could stem from greater understanding of the users. I always believed that it would be better for the top management to review feedback of 10 irate customers than too much of analysis of data( not say that it is not important!!!). Sometimes it is these problems that help better understanding of users which eventually help come up with innovative products/solutions