Ken Seto — Thu, 27 Mar 2008 18:07:53 GMT

Great article Daniel! I think it’s important to be aware of interesting alternatives to the ideal methods of gathering user data. Even though there is some danger involved in relying on this second hand information, the reality is that in most companies, there is still a lot of resistance to budgeting any significant amount of resources towards real user testing.

For myself, this is something I am already practicing to some degree and I find it to be a valuable tool in a pinch.

Thanks again for nice, short, insightful article.

Ken Seto — Thu, 27 Mar 2008 18:16:02 GMT

To add to my point, I believe this is simply one tool in our tool belt. I don’t think any single source of data is sufficient to make any remotely important design decisions.

Boxes and Arrows: Comments by Ken Seto