David More — Sat, 22 Mar 2008 13:19:42 GMT

Great choice of topic – and some excellent insights into it. In particular, the magnifying effects of ‘organisational defenses’ are well-explained.
I do wonder about the ‘problem’ perspective, though, because it seems to me that (as with Bush and Iraq) often the tragedy is the result of ill-advised action in a complex situation. In a dynamic, reactive world perhaps we need to think of ecologies rather than problems.
Similarly, Peter’s observation that ‘good planning keeps organizations from failing’ seems based on an assumption that is worth examining. Maybe the success of ‘planning’ has more to do with informing the judgement of the actors than somehow controlling the situation?

David More — Wed, 23 Jun 2010 07:25:24 GMT

This is all too (sadly) true – always remember that people come to the web for content, and everything else is there to support it.
A major aspect of the problem is the paradigm of web design and development, and the role definitions and scope decisions that make projects almost bound to fail. Critique the project concept as early as possible… by the time it gets moving, there may be no time for content exploration or for real collaboration with content partners.

Boxes and Arrows: Comments by David More