http://www.boxesandarrows.com/person/136782 Tue, 16 Feb 2010 10:12:23 GMT Comments by pranay bansal <p>Hi Brian,</p> <p>It&#8217;s an amazing article and one of the greatest example of user research and its abilities to perform interviews.<br />Really the way it has been narrated makes really simple even for a layman to understand the importance of communication in real life.</p> <p>Regards<br />Pranay Bansal<br />User Experience Designer<br />Pune,India</p> http://www.boxesandarrows.com/view/what-design#content_51620 http://www.boxesandarrows.com/view/what-design#content_51620 Tue, 16 Feb 2010 10:12:23 GMT pranay bansal