Nathan Wall — Mon, 14 Apr 2008 18:43:21 GMT

Your content matrix deliverable sounds similar to a project Ive been working on for a little while now for a government agency. I started working on the matrix approach as a means of assembling fragments of a larger design and development process into a framework that could be reused to rewrite about ten thousand pages of content.

At first glance I am following a process that is fairly similar to what you outline, but with perhaps one major difference – my step 3 extends the use of audience segment and site objectives and maps content back to customer tasks and goals while still accounting for desired business outcomes. Maybe the difference is in the detail?

Either way – I’d love to hear more.

Nathan Wall

Boxes and Arrows: Comments by Nathan Wall