http://www.boxesandarrows.com/person/11484 Thu, 18 Oct 2007 14:36:30 GMT Comments by Sonya Leaman <p>This is an excellent technique to uncover any possible issues with labelling or grouping. When it comes to intranets with large amounts of content it can be extremely challenging to get labels right (considering an organisations&#8217; culture, politics etc). So it is always good to also test in the context of a visual interface as this can give additional clues as to what is in each section, aiding a users understanding.</p> <p>Considering your question evaluating unknown-item searching, I guess that a way to evaluate this is to measure user satisfaction through formal usability testing. So, if in a design there are contextual links and references to also see&#8230; then, are users pleasantly surprised at stumbling upon something? Do they leave feeling that it is a really useful site and they learnt more than they expected?</p> <p>Just a thought, although, not completely scientific or new.</p> http://www.boxesandarrows.com/view/card_based_classification_evaluation#content_13055 http://www.boxesandarrows.com/view/card_based_classification_evaluation#content_13055 Thu, 18 Oct 2007 14:36:30 GMT Sonya Leaman