http://www.boxesandarrows.com/person/11339 Wed, 10 Oct 2007 15:07:38 GMT Comments by Melissa Huhn <p>I use this approach for process flows. I first learned about it at Process Mapping by Tube: <a href="http://www.kaywebs.co.uk/process_maps.htm" rel="nofollow">http://www.kaywebs.co.uk/process_maps.htm</a> (Michael Kay provides a guidebook explaining his approach, as well as some history on Mr. Beck and his map.) One of the main advantages is that the tube map is so accessible. Non-technical users find process diagrams in this format much less intimidating than the traditional boxes, diamonds, decision points, etc. I was mapping out an offline process that involved a number of non-technical users, and they embraced the diagram entusiastically&#8212;it was such a pleasant surprise, to get so much interest and positive feedback about a process map!</p> <p>Great article Patrick!</p> http://www.boxesandarrows.com/view/a-map-based-approach#content_12887 http://www.boxesandarrows.com/view/a-map-based-approach#content_12887 Wed, 10 Oct 2007 15:07:38 GMT Melissa Huhn