Mabel Ney — Thu, 20 Sep 2007 21:32:56 GMT

Great article! A few years ago, I used the New York City subway map as the inspiration for showing clients how personas would “travel” through the site map as they attempt to accomplish a given task in their continuum of interacting with the company and their web site. Each phase of the continuum was represented by a different color “line”. This helped the client visualize the most traveled paths in interacting with their customers and where the customer was likely to go next. This helped us prioritize critical content and reassess less traveled pages. Unfortunately it was a very time consuming effort and was difficult to update. Your article shows that is no longer a hurdle and makes me want to revisit this typeof documetnation. I wasn’t aware of the Metro template either! I’d be happy to share an example.

Boxes and Arrows: Comments by Mabel Ney