Boxes And Arrows : The Design Behind the Design

Article Idea:

“Graphical Checklist with Required Interaction” is Effective in Promoting Best Practices in the Off-Line Portion of the Total User Experience

suggested by Greg Nudelman on 2008/12/09

Abstract Internet users are notoriously busy and goal-focused, so they ignore the majority of help content and learn complex off-line processes by trial and error, which frequently results in a frustrating holistic experience. The new “Graphical Checklist with Required Interaction” design pattern described in this paper integrates a consistent visual in-line checklist with a required HTML form field. In our study, we found that the new “Graphical Checklist with Required Interaction” design pattern effectively influenced off-line customer activities in the direction of best practices. This design pattern also improved participants task time, reduced perceived task difficulty, and improved overall workflow satisfaction. Keywords Instructions, off-line process, holistic experience, best practices, Graphical Checklist with Required Interaction, Instructional Design. Please let me know if you are interested! Greg 510-229-8126 java_etc@yahoo.com