Comments on An introduction to user journeys

Daniel F. Bassill — Sun, 04 Mar 2007 15:14:02 GMT

I introduced myself about a year ago and would like to update the web site I mentioned. You can now visit http://www.tutormentorconnection.org and find examples of how maps can be used to show where poverty is concentrated and where service organizations are located. In the links section of the site is a sub section on process improvement, creativity, collaboration and knowledge management. These links point to many organizations using visual tools to help express ideas that might unite the social sector, business sector and public sector in building better systems to help end poverty, improve diversity in the workplace, etc. I think designers have a special talent for communicating ideas and hope to connect with some of you professionally, or via the universities where you learn your skills.

Daniel F. Bassill — Fri, 26 Jan 2007 14:52:25 GMT

Great article. Thanks. I lead a non profit that is trying to apply this thinking to creating a guide that people all over the world might use to become involved in helping kids in poverty move to jobs and careers. While I understand your concepts, I don’t have the tech skills, time or talent to apply them into building and constantly updating this blueprint. Thus, my goal is to recruit people from the design community to volunteer time, talent and leadership to this effort. Visit the Tutor/Mentor Institute section of http://msg.uc.iupui.edu/TMC/html/index.php to see how I integrate GIS maps and interactive databases into this project, and to see how I’ve applied your concepts thus far.

If anyone would like to get involved, or learn more, please post an introduction on the site. Thanks.

daria slivka — Fri, 26 Jan 2007 14:52:24 GMT

Hobbs reinforces some of the same user-centered design principles of the likes of A. Cooper, J. Nielsen, JJ Garrett, L. Rosenfeld and others. His diagrams help convey and reinforce his concepts, and the need-satisfaction dialogues are similarly instructive. This material isn’t new or different; it is well-presented and informative.